Responsible Gaming 

1. Who is getLIVE Casino?

getLIVE Casino is part of St Minver, a wholly owned subsidiary of St Enodoc Holdings Limited.

St Minver is committed to build on the success of this site, and to bring continued improvements and new games for your future enjoyment.

2. Security

You can be assured that getLIVE Casino is entirely secure. All our systems and procedures have undergone extensive quality control checks by internal and external auditors. Security is regularly monitored and strictly enforced by our own internal compliance team, external auditors and third party monitoring companies.

Your details are stored using the latest encryption technology behind resilient multi-level firewalls at our secure data centre. Your financial details are kept safe at an entirely separate location within the UK. getLIVE Casino employees do not have direct access to such information and strict controls are in place to ensure all data is kept secure and private at all times.

3. Fairness And Trust

getLIVE Casino is one of few operators on the Internet to hold your deposited funds in trust. When you deposit funds into your player account that money is held entirely separately to any accounts owned by getLIVE Casino and is secured under various guarantees. getLIVE Casino only receives the funds when you have spent them. You may request the return of your funds at any time.

getLIVE Casino does not charge you to withdraw your funds. It is your money and you have the right to take it out at any time.

All game results are generated by one of four random number generators. These random number generators are regularly audited to ensure the output is truly random.

All games are thoroughly tested before release using sophisticated, independently monitored game outcome tools. Game outcomes cannot be influenced by any external source and all game activity is logged and monitored to ensure games are operating fairly.

getLIVE Casino operates under a gaming licence issued by the Gibraltar Government. Gibraltar is widely recognised as one of the best regulated and respected Internet gaming jurisdictions around the world and is home to some of the largest and most successful operators.

4 . Problem Gambling

Gambling is an exciting and pleasurable pastime for the vast majority of people; however in some instances gambling can become a problem. We are committed to taking every reasonable step to discourage problem gambling.

Here are some of the steps we take:

Training

All our employees are trained extensively to understand responsible gaming. This training extends to all development partners and third party software and content suppliers.

It is important to us that every person providing services to getLIVE Casino and our customers understand the implications their particular role can have on a consumer.

Our Systems

getLIVE Casino owns and operates its own bespoke software system and has designed this system in a manner that will reduce the opportunities for problem gambling to occur.

The following features have been put in place to aid responsible gambling: Limits to deposits in any one day/week/month Limits on the amount that can be staked per game Only one credit/debit card allowed to be used at any time Sophisticated monitoring tools to identify problematic use Exclusion ability - self exclusion/operator exclusion Reality checks in games, e.g. current time always on screen Ability to view your own game play history and daily win/loss Links to problem gambling help services

Gamcare

Gamcare is a charity committed to promoting responsible attitudes towards gambling and working for the provision of proper care for those harmed by gambling dependency.

If you feel you may have a gambling problem, ask yourself these questions: Do you stay away from work, college or school to gamble? Do you gamble to escape from a boring or unhappy life? When gambling and you run out of money, do you feel lost and in despair, and need to gamble again as soon as possible? Do you gamble until your last penny is gone, even the bus fare home or the cost of a cup of tea? Have you ever lied to cover up the amount of money or time you have gambled? Have others ever criticised your gambling? Have you lied, stolen or borrowed just to get money to gamble or to pay gambling debts? Are you reluctant to spend 'gambling money' on anything else? Have you lost interest in your family, friends or interests? After losing, do you feel you must try and win back your losses as soon as possible? Do arguments, frustrations or disappointments make you want to gamble? Do you feel depressed or even suicidal because of your gambling?

The more you answer 'Yes' to the above questions, the more likely you are to have a gambling problem. For friendly and helpful advice from trained counsellors call the Gamcare helpline on 0845 6000 133. The counsellor will listen to you carefully and encourage you to talk about your concerns. Sometimes just telling someone can be a relief, and is an important first step towards dealing with the problem.

The counsellor will be able to suggest ways of helping yourself to stop gambling, or if you are someone who is affected by a problem gambler, ways to support the gambler in their process of stopping, and ways to deal with the effects on your own life.

If you want to address the underlying issues that drive you to gamble more than you want, the counsellor may be able to help you do that too.

The helpline is open from 10.00am to 10.00pm Monday to Friday, 10.00am to 6.00pm on Saturdays and 6.00pm to 10.00pm on Sundays.

Under Age Gambling

To play on getLIVE Casino you must be over 18 years of age, or the legal age to gamble in your own applicable jurisdiction. We utilise a variety of tools to verify the age of players. More secure and reliable random checks also take place.

Any player that provides dishonest information regarding their age automatically forfeits their right to any prize. All monies staked will be returned and the appropriate authorities informed. Civil proceedings or criminal prosecution may then follow.

Content Rating

The Internet Content Rating Association (ICRA) is an international, independent organisation that allows Internet users to make informed decisions about the types of electronic media they wish to view by means of open and objective labelling of content.

ICRA's dual aims are to: to protect children from potentially harmful material; and to protect free speech on the internet.

If you are accessing this site through Microsoft Internet Explorer 3.0 or above, simply go to www.icra.org/_en/faq/contentadvisor and follow the instructions to begin taking advantage of this free service. If you are not accessing this site with Microsoft Internet Explorer and would like to use the ICRA rating system, go to http://www.icra.org/_en/filter/#install to download the filter offered for Windows 95 and newer operating systems.

ICRA is a non-profit making organisation with offices in Brighton, UK and Washington DC, USA. Members include many of the Internet industry's leading names from around the world.

Prohibited Jurisdiction

Whilst gambling is readily accepted in the UK as a sociable and enjoyable pastime, we recognise that other jurisdictions around the world where cultures and history have developed in different ways have legislation that prohibits forms of gaming.

In respect of such legislation, getLIVE Casino uses sophisticated geo-location tools to identify the country where a prospective player is located. Registrations from such countries will not be accepted.